Wednesday, September 22, 2010

Where it Started !!!!!!

Introducing myself in the training room, I realized the fact that I was the only non engineer, non graduate, selected for Dell technical support.Dell was supposedly tough, were people resign, kind of Guantanamo bay was drawn in the minds of everyone, before even we started. I had nothing to loose, cause getting kicked out from Dell would mean moving into a non tech, customer support job, even that's not a bad deal, all that mattered is 200 dollars a month.

Sitting next to me was Mr. Kiran, whose engineering degree came along with a Doctorate, cause the university thought Seven years, is a long time. I had a lot of women, around me, no one dare call them chicks. They always had this "why am I here" look on their face, a look which is a mixture of desperation, jealousy and disappointment. Most of them had long hair, wore spectacles, smelled of some oil and most importantly never looked as if they lived. I thought, that the only thing that would get them to an orgasm would be a block of code getting executed without errors. Most of them solved puzzles about trains running into each other, problems which always spoke about the age of Ramu and Shyamu (some stupid ids I thought), their relationship with each other etc. Infosys another giant hired people who could solve them, so they prayed at the Shakuntala Devi temple all day. TCS, Infosys and CTS seemed to be the only places they wanted to go to, they wouldn't even want to go back home.

Anyways, sitting there in a corner, I knew that headphones is the only way and I had to focus.Without a Graduation, without a family, 200 dollars a month seemed to be huge and I respected it by all means. Being an employee in Tidal park made you one among the elite(Tidal park was kind of Chennai's wall street ), but inside the Tidal park, I felt our employees were just above the Janitors. Yeah, we came when people left, we brushed our teeth and hit the toilet when everyone watched soaps on television and gulped down their dinner. Everything was upside down.

One good thing about India or the society here is the fact that anywhere you go there are classes. In IT we have the Brahman's ( The Priests, closest one to the gods), Kshatriya's ( The warlords), Vysya ( Businessmen, money lenders) and the Shudras ( Janitors, Scavengers etc.), I cracked it within a week. I knew that I would be a part of the lowest stack, cause BPO's figured out to be there. Because working in a call center is marginally above being an actual call girl or a Gigolo.(Apply for a Credit card, you would get where am coming from). The Vysyas were the IT support guys, yeah the ones who fixed desktop's, ran around with Lan cables and also don't forget the System/ Exchange admins. The warlords were Project Managers,Testers,Quality guys etc. The top brass obviously were the developers, R&D team, they would punch in their cards @ the smoking zone and pee @ the desk.

So the first workplace turned out to be an office were everything other than me and the furniture changed once in six weeks.Where everyone thought that they are made for salvation through writing codes or administering databases. I was the deaf frog, just had to go on, cause I liked the company, for them all that mattered was the guy, and the only question asked was, are you capable or not.Picking my first call, was an experience, I would compare to my first kiss, that feel is still there, fixing some ones desktop over the phone was the coolest thing I ever thought I would do. At least, I had a desk to sit, was in an air conditioned office, was picked up an dropped back, was respected for my contributions, looking at it from a retrospective stand point I was the happiest man on earth!!!!!

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